The Customer Success Manager is responsible for building effective relationships with current customers and for maximising the customer lifetime value within the project life-cycle. This will be accomplished by delivering a great customer experience and maximising the use of Odoo, as well as delivering outcomes, results and value that exceed customer expectations. The CSM is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

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WHAT THE JOB ENTAILS:

• Speed of delivery (having worked to create an agreed set of SLA's for a wide range of projects)

• Effectively managing resource to consistently meet an agreed target

• Weekly and ad hoc client feedback regarding IT solutions implemented

• Project and compliance administration

• Manage Logging of  tickets onto Odoo

• Manage Logging of  internal and external timesheets

• Management of  SLAs and extensions

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The Customer Success Consultant will play a critical role in ensuring that our clients achieve their desired outcomes while using our products and services. This role involves building strong relationships with customers, understanding their needs, and helping them maximize the value they get from our offerings.

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Key Responsibilities:

• Develop and maintain strong relationships with customers.
• Understand customer goals and align our services to meet these objectives.
• Conduct regular check-ins and account reviews to ensure customer satisfaction.
• Identify upsell and cross-sell opportunities within the customer base.
• Collaborate with the sales and product teams to improve customer experience.
• Provide feedback to the product team based on customer input.
• Handle customer queries and resolve issues in a timely manner.

Qualifications:

• Bachelor’s degree in Business, Communications, or a related field.
• Proven experience in a customer success, account management, or client service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and account management practices.
  

Strategic Dimensions is actively seeking a passionate Intern Python Developer to join our team and work on our Odoo projects. This is an excellent opportunity to get hands-on experience developing business solutions in Python and using the Odoo ERP system.

Strategic Dimensions is seeking Project Managers with interest in Odoo projects. This position offers an opportunity to work in a fast-paced, collaborative environment, gain real-world experience in Project Management, and contribute to live projects.

Strategic Dimensions is seeking Intern Business Analysts with interest in data projects. This position offers an opportunity to work in a fast-paced, collaborative environment, gain real-world experience in data analytics, and contribute to live projects.

Strategic Dimensions is seeking Intern Business Analysts with interest in Odoo projects. This position offers an opportunity to work in a fast-paced, collaborative environment, gain real-world experience in business analytics, and contribute to live projects.

Strategic Dimensions is seeking Intern Business Analysts with interest in Odoo projects. This position offers an opportunity to work in a fast-paced, collaborative environment, gain real-world experience in business analytics, and contribute to live projects.