What you will be Doing
- Forge relationships with new customers and understand their objectives
- From a consultative approach, develop a strategy and plan for achieving customer objectives
- Manage the steps of the onboarding process with the customer including but not limited to account configuration,
- product and best practice training, initial end-user phishing and training campaigns, and other change management activities
- Coordinate with technical support for technically complex questions
- Monitor customer usage, adoption, and customer health metrics
- Continually work with customers per prescribed engagement model to support ongoing successful adoption of
- Odoo products and to drive additional value throughout the lifetime of the subscription term
- Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
- Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
- Leverage new and existing tools, processes and best practises to ensure customers are realising the greatest possible value from Odoo
- Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
- Negotiate with customers on opportunities to prevent churn and secure optimal terms
- Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with
- Project Managers and Consultants to review
- Maintain impeccable administration of accounts in the Company’s CRM
What you will need to be great in the role
- Bachelors’ Degree in Marketing, Sales, or any other related or relevant qualification
- Minimum 2 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior
- Account Manager or relevant role
- Experience in an IT company is an added advantage
- Excellent communication skills, written and oral and excellent telephone manner
- Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes
- Passionate about service
- Knowledge of Odoo ERP system is an added advantage
- Strong client facing experience with the ability to instil confidence in the solutions and selected approach.
- Able to effectively navigate conflict with internal and external stakeholders.
- Clear and concise communicator, to all levels of stakeholders.
- Excellent organisational and time management skills.
- Able to manage schedule, scope, burn, resources and risk proactively and decisively.
- Demonstrated ability to motivate people, inspire teamwork and take a leadership role on the project and someone who seeks solutions rather than just reporting problems.
- Strong business acumen, a passion for technology, and a genuine interest in the latest happenings in ERP and technology